Terms of Service

1. The Service

EcomTrade24 Pay provides software tools that help merchants initiate, route, and manage payment flows, including checkout pages, payment links, API integrations, status webhooks, and reporting. The Platform is provided as a software service and does not sell your products or services to customers.

You remain solely responsible for your business, storefront, products, pricing, customer support, tax obligations, consumer law compliance, refunds, charge/dispute handling (if applicable), and all legal/regulatory requirements in your jurisdiction and the jurisdictions of your customers.

2. Eligibility & Account Use

You represent that you are legally able to enter into these Terms and that your business activity is lawful. You must provide accurate, current information and keep it updated. You are responsible for all activity that occurs under your account, including API keys, webhook endpoints, and access credentials.

If you use the Platform on behalf of a company, you represent that you have authority to bind that company to these Terms.

3. Acceptable Use & Restricted Activities

You must comply with our Acceptable Use Policy ("AUP"). Prohibited activities may result in immediate suspension or termination. We may apply payment method restrictions to certain merchant categories or risk profiles at our discretion.

4. Payment Methods, Settlement, and Finality

The Platform may support various payment rails, including crypto settlement and third-party payment method integrations. Transaction status may depend on third-party providers, network confirmations, and external systems.

Blockchain transactions are generally irreversible. Once a crypto payment is completed and confirmed, it may not be possible to reverse or recover funds. You are responsible for ensuring that wallet addresses and payout details you provide are correct.

Where fiat-to-crypto or card-related onramp services are enabled, additional rules, limitations, or verification requirements may apply. Those services may be provided by third parties and are subject to their terms and compliance requirements.

5. Fees, Pricing, and Taxes

Fees (including platform fees, processing fees, conversion fees, or other charges) may apply depending on your plan, configuration, and payment methods used. You authorize us to deduct applicable fees from transaction flows where supported by the Platform.

You are responsible for determining and paying any taxes, duties, or governmental charges applicable to your business, products, or transactions.

6. Plan Billing & Feature Access

Free plan access is provided without monthly subscription charges. Pro and Unlimited plans may be billed as monthly subscriptions, as shown at checkout. Legacy/grandfathered merchants retain any explicitly granted non-recurring status.

Some features may be offered as optional add-ons or may require review/approval depending on risk profile and provider constraints.

7. Refunds & Cancellations

Package purchases are generally non-refundable once access is granted, except where required by applicable law or explicitly stated at the time of purchase. If you believe you were charged in error, contact support promptly with relevant transaction details.

Customer refunds for your products/services are your responsibility. The Platform does not guarantee that refunds are possible for every payment method.

8. Third-Party Services

The Platform may integrate with third-party services (including hosting, payment method providers, onramps, analytics, and infrastructure providers). We are not responsible for third-party services, their uptime, or their policies. Third-party terms may apply.

9. Availability, Changes, and Updates

The Service is provided "as is" and may change over time. We may modify, suspend, or discontinue parts of the Platform at any time, including features, limits, or supported payment methods. Availability may vary due to provider uptime, maintenance, network conditions, and risk controls.

10. No Warranties

To the maximum extent permitted by law, the Platform is provided without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, EcomTrade24 Pay will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities.

Our total liability for any claims relating to the Platform is limited to the amounts you paid to us for packages in the twelve (12) months preceding the event giving rise to the claim.

12. Suspension & Termination

We may suspend, restrict, or terminate your access to the Platform at our sole discretion if we believe your activity violates these Terms, the AUP, applicable law, or poses unacceptable risk to the Platform or its partners.

Termination may result in loss of access to features and historical reporting. You remain responsible for resolving customer obligations.

13. Privacy & Data

You agree to process personal data lawfully and to provide all required disclosures to your customers. You are responsible for any personal data you collect and transmit through the Platform.

14. Governing Law

These Terms are governed by applicable law as determined by the Platform operator. Disputes should be addressed in good faith first.

If you want, we can hard-code a specific jurisdiction, company name, and contact details once you tell me what entity operates EcomTrade24 Pay.