Payout and session investigation

Turn a payout question into a traceable case.

Submit the merchant email plus any session ID, order ID, wallet address, provider route or shop URL you have. We use these references to check the session record, provider route, callback history, ledger state and wallet transaction evidence.

Best references

Session ID, order ID, merchant email and wallet address.

What we check

Route, status, provider callback, ledger, chain/wallet reference.

Public claims without concrete transaction references cannot be investigated responsibly. This form is the proper way to submit a real case.

Submit payout/session check

Use this for missing payout, amount mismatch, paid-not-marked or wallet transaction questions.

Merchant email *

Contact name

Issue type *

Session ID

Order ID

Wallet address

Shop URL

Provider / route

Amount

Currency

Evidence URL

What should we check? *

Legal merchants only. Submitting false or abusive claims can delay support for real payment issues.

Session

The checkout object created for the customer payment.

Route

The provider or checkout path selected for the payment.

Ledger

The merchant-facing accounting record after status reconciliation.

Wallet / chain

The payout address or transaction reference when settlement uses crypto rails.