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Merchant FAQ

Straight answers about direct crypto payments and the optional fiat fallback.

Merchants need to know what is truly direct crypto, what uses a third-party fiat-to-crypto provider, how WooCommerce/API status works, what customers see and which fees or verification requirements can apply.

Onboarding & fit

Who is EcomTrade24 Pay built for?

It is built for online merchants that want a professional direct-crypto checkout with WooCommerce, API, payment links and automatic order confirmation, including legal higher-risk businesses that need an alternative payment rail.

Does EcomTrade24 guarantee a KYC-free customer checkout?

No. Direct crypto can be paid from crypto the customer already owns without starting a fiat purchase. Card, bank and other fiat/on-ramp routes are handled by independent payment providers, and those providers may require identity verification depending on country, amount, method and risk assessment.

Do you support legal high-risk businesses?

Yes. The platform is positioned for legal high-risk merchants. It is not an anything-goes gateway and still applies acceptable-use and risk rules.

Setup & integrations

Can I use shop integrations?

Yes. shop integrations is one of the main supported paths, alongside hosted checkout, direct payment links, products plus landing pages and custom API integrations.

Can I build my own integration?

Yes. The Merchant API, session status endpoint and signed webhooks are there for custom backend and platform integrations.

Can I start simple and expand later?

Yes. Many merchants start with links or shop integrations, then move into products, landing pages or a fully custom API integration as the business grows.

Payments & operations

What payment methods can my customers see?

That depends on plan level, active routing configuration, geography and the provider stack behind the merchant setup.

Why is smart routing important?

Because one rigid route can kill conversion. Smart routing can improve method availability and reduce checkout friction on higher plans.

Who actually processes the customer payment?

The selected independent provider performs customer onboarding, KYC/AML checks and card, bank or alternative payment-method execution under its own terms. EcomTrade24 provides the technical checkout, routing, API and status layer.

Does EcomTrade24 hold a private key for V3 checkout addresses?

Where V3 is enabled, no. Non-Custodial Settlement V3 uses deterministic smart-contract addresses. The contract can only split to the fixed platform wallet and merchant vault; it has no session private key.

Is EcomTrade24 an investment or crypto-trading platform?

No. EcomTrade24 does not offer investments, brokerage, managed accounts, crypto trading, yield products or promised returns.

Do you keep a traditional platform balance?

V3 merchant amounts accumulate in a chain-specific smart-contract vault that can release only to the merchant wallet fixed at vault creation. Polygon and Ethereum balances remain separate.

Plans & growth

Why would I upgrade from Free to Pro?

Pro is where the real growth value starts: lower fee, smart routing, more domains, more products and broader local method positioning.

Who should use Unlimited?

Unlimited is for agencies, higher-volume operators and merchants who already know they need fewer structural limits and a better fee profile at scale.

How do I know if EcomTrade24 Pay is a fit?

If your business already accepts crypto, wants to add USDC/USDT/BTC payments, or needs a professional crypto backup rail alongside existing payment methods, EcomTrade24 is worth testing.

If the answers line up with what your business needs, the next step is to test the setup.

Create an account, connect your domain and run a real payment flow instead of staying stuck in research mode.