FAQ

No. We do not require merchant KYC on our side to create an account and start integrating. You can onboard fast and stay in control of your own compliance process.

No. Crypto is a second payment option. Credit cards and all fiat methods remain exactly as they are. Merchants can offer both.

Yes. Crypto checkout with all supported coins is available in Free, Pro, and Unlimited. (Coin availability depends on the enabled crypto provider and network conditions.)

We don’t run a “platform balance” where your money sits inside a wallet on our site. Payments are routed for payout through the selected payment route. This is designed to reduce “holding surprises”.

Most merchants can go live the same day: create account → add domain → generate API key → set webhook URL → test → switch to production. If you use WooCommerce, setup is typically even faster.

You can manage domains/shops, generate API keys, configure webhooks, create payment links, create products with landing pages, and view payment sessions + logs for troubleshooting.

It’s a built-in feature that lets you create a product inside your merchant dashboard and automatically generate a landing page for it. Customers can pay via your hosted checkout — perfect for ads, funnels, single offers, or selling without a full shop.

Yes. We support WooCommerce with a plugin, and we support custom stacks via API + webhooks. If you can send server-side requests, you can integrate.

Webhooks notify your server in real time when a payment changes state (paid/failed/expired/pending). This keeps your order status synced automatically, improves customer support, and reduces “did my customer pay?” confusion.

Yes. Domain allowlisting ensures your integration only works from approved shop domains. We also use rate limits and WAF rules to reduce abuse patterns.

Smart Routing selects the best available payment route for approvals and stability (based on availability and configuration). It can reduce declined transactions and improve conversion — especially in higher-risk categories.

We don’t require customer KYC as a default rule inside our platform. However, some payment routes (especially certain crypto on-ramps or specific banks) can require verification based on their own rules, country regulations, risk signals, or transaction behavior. We aim to route in a way that keeps checkout friction low whenever possible.

With EcomTrade24 Pay you don’t deal with the classic card-processor chargeback headache on our platform. Our checkout is built to avoid the typical “funds held + chargeback drama” model merchants fear.

Your best practice is still simple: deliver what you promise, keep clear policies, and support customers fast — this keeps disputes low and approvals high.

No. Our fees are transparent and shown on the pricing page. There are no surprise platform charges.

Free is not subscription-based. New Pro and Unlimited plans are billed monthly, with a 3-day grace period before auto-downgrade if unpaid. Existing legacy paid merchants keep their current status without forced rebilling.

You can upgrade inside your merchant dashboard. After payment confirmation, your plan is unlocked. Your account and settings remain intact — you just get higher limits and additional features.

Free: 1 shop / domain and up to 3 products with landing pages.
Pro: Up to 5 shops and up to 25 products with landing pages. Plus Smart Routing
Unlimited: Unlimited shops and unlimited products with landing pages. Plus Smart Routing

We are built for high-risk online businesses where traditional providers often reject merchants. We still maintain an Acceptable Use Policy to protect the network and long-term stability. If you’re unsure, contact support with your product category before scaling.

If a route is unavailable, our system can fall back to another available route (where enabled), or show alternate payment options (like crypto) to avoid losing the sale.

Yes. We can guide you through setup and testing. If you use WooCommerce, we’ll help you connect it correctly and verify webhooks.

Payment methods depend on the merchant setup and your location. Most checkouts support cards and popular wallet options. Some merchants also enable crypto as a second payment option.

Yes. Checkout uses modern security practices, domain protection, and merchant-specific configuration. Always verify you’re on the correct merchant site and checkout page before paying.

In most cases, no. You can complete checkout as a guest.

Payment options can vary by country, currency, transaction size, and route availability. Some merchants also enable crypto as a second option to ensure you can still pay if a route is temporarily unavailable.

Usually not. But some banks, card issuers, or specific crypto providers may request extra verification depending on their own risk and compliance rules.