No KYC Policy
This page explains our position on identity verification, transaction monitoring, and refunds for EcomTrade24 Pay.
We do not request or process identity documents.
We do not profile, score, or analyze transactions.
Refunds and disputes are handled by merchants/providers.
1) No KYC / No ID Verification
EcomTrade24 Pay does not perform KYC (Know Your Customer), identity verification, source-of-funds checks, or customer due diligence. We do not collect, request, or process identity documents, selfies, government IDs, proof of address, or any similar verification data — ever.
- Government IDs (passport, ID card, driver’s license)
- Selfies / face scans
- Proof of address (utility bills, bank letters)
- Bank statements or “source of funds” documents
- Personal verification profiles
- Customer KYC documents by email or upload
- Account “verification” steps
- Manual review calls with personal data
- SOF/SOW explanations
- Any ID checks “on demand”
Important: Any compliance obligations (if applicable) belong to the merchant and/or external payment providers they choose to use. Our role is to provide a technical payment flow, not identity verification.
2) No Transaction Monitoring
EcomTrade24 Pay does not monitor, analyze, flag, score, or profile transactions. We do not run AML surveillance, behavioral analysis, risk scoring, or transaction surveillance systems. Payments are handled as technical payment sessions only.
- No automated transaction scoring
- No customer profiling or behavioral tracking
- No suspicious activity analysis
- No linking of identities to payment behavior
3) Refunds & Disputes
EcomTrade24 Pay does not handle refunds, chargebacks, disputes, or reversals. These processes are managed exclusively by the merchant and/or the underlying payment provider/network.
- We do not collect personal data for refunds because we do not process refunds.
- Refund decisions and timelines depend on the merchant/provider and the payment method.
- Refund requests should be directed to the merchant you purchased from.
4) Minimal Data & Platform Logs
Like any online service, we may store minimal technical data required to operate and secure the platform (for example: error logs, security logs, and session-level metadata). We do not store identity documents or build customer profiles.
- Service logs (errors, uptime events, abuse prevention)
- Request metadata (timestamp, endpoint, basic security signals)
- Merchant configuration data (e.g., webhook URLs) if provided by merchants
We recommend merchants publish their own privacy and refund policies for their customers.
5) Contact
Questions about this policy? Contact us at [email protected] .
FAQ
Do you ever ask customers for ID?
No. We do not perform KYC and we do not request identity documents.
Do you monitor transactions for AML?
No. We do not run transaction monitoring or profiling.
Who handles refunds?
Refunds are handled by the merchant and/or the underlying payment provider/network.