Trust & Transparency
Trust Center
Merchants don’t need marketing. They need clarity. This page explains how EcomTrade24 Pay works, what happens in disputes, what we store, and what we don’t.
Funds settle directly to the merchant’s wallet — no internal balances and no platform holding accounts.
Designed for higher‑risk categories where traditional processors often freeze, delay, or offboard.
We track only what’s needed for payments, security, and merchant reporting — not for reselling data.
How the payment flow works
Your shop calls our API (or WooCommerce plugin). We return a secure checkout URL.
Card / local methods / bank options are handled by external on‑ramps. In many flows, the customer purchases USDC as part of payment.
Settlement is delivered to the merchant wallet. Your dashboard and webhooks update the payment status.
In this model, merchants receive crypto settlement. Traditional card chargebacks do not hit the merchant wallet like in classic card processing. However, customers may still contact their card issuer or the on‑ramp provider. In such cases, the provider handles investigation/refunds according to their rules.
If you sell digital services/subscriptions, you should still run your own refund policy and customer support — it improves conversion and reduces disputes.
What we store
- • Merchant account + wallet for payout
- • Checkout metadata (amount, currency, shop domain)
- • Optional buyer email (if your integration sends it)
- • Technical security logs (rate limiting, abuse prevention)
What we do NOT do
- • We don’t hold merchant balances.
- • We don’t resell buyer data.
- • We don’t require unnecessary merchant KYC for onboarding (some providers may require buyer verification depending on method, region, and risk signals).
- • We don’t allow prohibited content — see Acceptable Use.
Sub‑processors & providers
EcomTrade24 Pay integrates with external payment service providers to support multiple payment methods and regions. Availability can vary by merchant category, country, and risk profile.
Provider checkout UI and payment processing rails for supported methods (cards, local rails, etc.).
Optional crypto checkout (direct crypto payments) and payout tooling where enabled.
Proof signals for merchants
If you’re evaluating us, these are the signals that matter:
See real checkout creation, redirects, and confirmations (privacy‑safe).
Open Live Activity →You can validate every step with logs and webhook events in your dashboard.
Open Docs →